Digital Products
All products sold by Jozi Digital Studio are digital downloads — templates, planners, checklists, and guides delivered electronically. Because digital products are delivered instantly and cannot be physically returned, our refund policy differs from that of physical goods.
Eligibility for Refunds
We offer refunds within 14 days of purchase if:
- The product does not work as described on its product page.
- A technical issue prevents you from accessing or using the download, and we are unable to resolve it after reasonable effort.
- The file you received is corrupted or incomplete.
Refunds are not provided for change of mind, accidental purchase, or if you simply no longer need the template. Please review the product description carefully before purchasing.
How to Request a Refund
To request a refund, email us at hello@jozidigitalstudio.com with:
- Your order or receipt number
- The name of the product you purchased
- A brief description of the issue
We review all refund requests within 2 business days and will respond by email. Approved refunds are processed back to your original payment method.
Download Issues
If you have trouble downloading or opening a file you purchased, please contact us before requesting a refund. Most issues — such as expired download links or compatibility questions — can be resolved quickly, and we are happy to re-send your files.
Questions
If you have any questions about this policy, reach out at hello@jozidigitalstudio.com.